Key Responsibilities· Administer and maintain JIRA projects, workflows, screens, custom fields, user roles, permissions, and systemconfigurations.· Support departmental teams in designing JIRA workflows that reflect business processes for SDLC, CAB, PMO, QA, andService Management.· Collaborate with governance and quality teams to implement traceable, audit-ready setups aligned with ITQMS anddelivery standards.· Build and manage custom dashboards and advanced filters (JQL) for team-level and executive reporting.· Integrate JIRA with Confluence, Bitbucket, and Power BI for end-to-end tracking and reporting.· Automate tasks using JIRA Automation, ScriptRunner, or REST API for notifications, field updates, and ticket transitions.· Manage plugin installations and evaluations, ensuring compatibility, license compliance, and platform stability.· Train and support users across business and technical units on efficient JIRA usage, best practices, and self-service reporting.· Coordinate with hosting/infra teams for system upgrades, backups, and performance monitoring.· Maintain proper documentation for configurations, processes, and governance usage guidelines.RequirementsQUALIFICATIONS· Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.· Strong understanding of Agile, DevOps, and IT delivery lifecycle tools and practices.Experience· 7–10 years of IT experience, with 3–5 years in Atlassian administration, ideally in enterprise or regulated environments.· Proven experience in managing Atlassian platforms across multiple departments or functional teams.Technical Skills· JIRA Administration: Expertise in configuring projects, custom workflows, screens, permissions, issue types, and automation rules.· JQL (JIRA Query Language): Advanced ability to build and manage filters for dashboards, boards, and reports.· Confluence Integration: Skilled in integrating and managing Confluence spaces for documentation, knowledge bases, and meetinglogs.· Power BI Integration: Ability to connect JIRA with Power BI for real-time reporting on KPIs, SLAs, and project performancemetrics.· Scripted Automation: Familiarity with ScriptRunner, REST API integrations, or Automation for JIRA for workflow automation.· Marketplace Plugins: Working knowledge of tools such as Xray (test management), BigPicture (project portfolio), and Tempo (timetracking).· Bitbucket/CI Tool Integration: Experience in integrating JIRA with Bitbucket or other Git repositories for DevOps pipelines andtraceability.· Cloud & On-Prem Atlassian Support: Experience with Atlassian Cloud and/or Data Center deployments, including upgrades and migrations.Leadership Skills· Cross-Functional Collaboration: Proven ability to work with PMO, QA, ITSM, DevOps, and Business Teams to ensure platform alignment with process needs. · Platform Governance: Ability to define and enforce usage standards, project templates, and configuration baselines across departments. · Process Optimization: Leads the effort to continuously improve JIRA usage to support agility, reporting accuracy, and operational transparency · User Enablement: Skilled at training users, creating documentation, and enabling teams to adopt JIRA and Confluence effectively. · Stakeholder Engagement: Comfortable interacting with mid-to-senior level stakeholders, converting requirements into scalable solutions.Preferred Certifications· Atlassian Certified JIRA Administrator (ACP-100) – Strongly preferred· Atlassian Certified Agile Development with JIRA (ACP-300) – Adds value for Agile/DevOps alignment· ITIL® v4 Foundation – Helpful for managing JIRA Service Management (JSM) and ITSM alignment· Microsoft Power BI Data Analyst (PL-300) – Useful for advanced reporting and data modeling· Scrum Master or SAFe Practitioner – Desirable for Agile/Scaled Agile environmentsKey Competencies· Analytical Thinking: Able to translate process gaps and operational needs into actionable JIRA configurations and reporting views.· Detail-Oriented: High attention to data accuracy, configuration integrity, and consistency in project setup and reporting.· Problem Solving: Skilled in identifying JIRA-related inefficiencies and implementing scalable solutions across multiple teams.· Service Mindset: Supportive of internal users with troubleshooting, training, and enhancement requests.· Governance-Oriented: Aligns tool usage with internal controls, audit requirements, and IT governance standards (e.g., ISO,CMMI).
