Front Office Supervisor (Saudi nationality only)

• Oversee and coordinate all front office operations, including reception, concierge, and guest services
• Supervise, train, and mentor front office staff to maintain high-quality service standards
• Manage guest check-ins, check-outs, and inquiries efficiently and professionally
• Handle guest complaints and resolve issues promptly and effectively
• Ensure accurate and timely completion of all front office administrative tasks
• Collaborate with other departments to provide seamless guest experiences
• Monitor and maintain front office inventory and supplies
• Implement and uphold hotel policies and procedures
• Assist in creating work schedules and managing staff performance
• Stay updated on local events and attractions to provide guests with relevant information

• Saudi nationality is required for this position
• Proven experience in hotel front office operations, with at least 2-3 years in a supervisory role
• Bachelor's degree in Hospitality Management or related field preferred
• Excellent customer service skills with a professional and friendly demeanor
• Strong leadership and team management abilities
• Exceptional communication skills in both Arabic and English
• Proficiency in hotel management software and computer systems
• Ability to multi-task and work efficiently in a fast-paced environment
• Keen attention to detail and problem-solving skills
• Knowledge of Saudi hospitality standards and cultural norms
• Flexibility to work various shifts, including weekends and holidays
• Relevant hospitality certifications are a plus

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.

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