Customer Service Agent
MENA Business Investment Group
- Saudi Arabia
- Permanent
- Full-time
- Assist customers with product information, pricing, and availability.
- Process customer orders and track shipments.
- Resolve customer complaints and escalate issues as necessary.
- Provide technical support and troubleshooting for customers.
- Collaborate with other departments to resolve customer issues and improve processes.
- Maintain accurate and detailed customer records.
- Follow up with customers to ensure customer satisfaction.
- Stay up-to-date with product knowledge and company policies.
- Previous experience in customer service or a related field.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and prioritize tasks effectively.
- Attention to detail and accuracy.
- Ability to work under pressure and meet deadlines.
- Proficient in Microsoft Office and CRM software.
- Ability to work independently and as part of a team.
Bayt