To promote positively UPS brand.Attend customer phone calls and support them with the assistance they need.Communication with global UPS offices via intranet, internal e-mail network and UPS shipments tracking site {for purpose of tracking and tracing, pick-up request, service availability and urgent delivery etc.}.Supporting other departments {Sales, Operations & Accounts} by informing and updating them with the customer needs.Increasing UPS business by representing the company with the most professional manner that attracts the customer and keeps him always satisfied.Dealing and exercising UPS global track and trace software “MAINFRAME” {which is used by UPS employees worldwide for tracking & internal communication}.To build up close business relationships with the internal and external customers.Arranging shipment pick-ups from the customers via DIMS (Reservation and dispatching Software).