Reception and Sales Associate – Fitness Club

• Achieve the monthly sales target for new memberships, renewals, and upselling additional services.
• Greet all visitors warmly and provide a comprehensive introduction to the club’s services and programs.
• Handle incoming phone calls and customer inquiries professionally, and transfer calls as needed.
• Follow up with potential clients via phone, WhatsApp, and email to close memberships.
• Handle customer objections skillfully and persuade them effectively.
• Create member accounts, update personal data, and log all notes into the CRM system.
• Issue invoices, receive payments, and operate point-of-sale (POS) systems.
• Maintain the reception area’s cleanliness and ensure marketing materials are available.
• Promote additional services such as car wash, massage, lab testing, in-house products, etc.
• Send daily reports to management covering sales, potential leads, performance updates, and improvement suggestions.
• Follow all club policies and procedures, and respect organizational hierarchy and task assignments.
• Collaborate closely with the marketing team, trainers, and customer service staff to ensure an excellent client experience.

• Minimum of 3 years’ experience in fitness clubs or health centers.
• Proven track record in meeting or exceeding sales targets.
• Solid understanding of gym services, POS systems, and CRM platforms.
• Strong communication skills and the ability to deal with diverse client personalities.
• Proficient in using computers and basic office software.

• Rotational shifts to cover club hours (6:00 AM to 2:00 AM).
• Reports directly to the Sales Manager and collaborates with the marketing, reception, and customer service teams.
• Attractive commission structure in addition to a basic salary, based on achieving monthly sales targets.

• Promotion to Reception & Sales Supervisor, then to Branch Sales Manager.
• Opportunity to grow into higher management roles based on performance and potential.

Bashar Soft