Application Support Specialist

Riyadh
Contract
Full-time

2 months ago
Apply easily

Role Overview:The Application Support Specialist at SWATX will be responsible for ensuring the smooth operation of various applications and providing ongoing support to end-users. This role involves troubleshooting application issues, implementing updates, and collaborating with development teams to enhance application performance and user experience.

Monitor application performance and conduct regular audits to identify and address potential issues.
Provide technical support and assistance to users, resolving application-related queries effectively and efficiently.
Document and track application issues, solutions, and user feedback in the ticketing system.
Collaborate with the development team for application updates, bug fixes, and feature enhancements.
Train end-users on application functionalities and best practices.
Develop and maintain technical documentation and user guides to assist end-users.
Stay current with industry trends and technologies relevant to the applications supported.

RequirementsQualifications:

Proven experience in application support or a similar role.
Strong troubleshooting skills and technical knowledge of application environments.
Excellent communication and interpersonal skills for effective collaboration with users and technical teams.
Experience with ticketing systems and documentation practices.
Ability to multitask and prioritize tasks in a dynamic work environment.
Familiarity with software development processes and methodologies is a plus.

SWATX