L3 F5 Application Security Engineer (9x5 Support) (m/f/d)
- Riyadh
- Permanent
- Full-time
- Technical Support & Incident Management:
- Provide expert-level 9x5 support for F5 Access Policy Manager, F5 Web Application Firewall, and Infoblox DNS Security environments.
- Serve as the L3 escalation point for critical incidents escalated from L1/L2 teams, ensuring timely and effective resolution.
- Perform root cause analysis on incidents, document findings, and recommend preventive measures.
- System Configuration & Maintenance:
- Configure, monitor, and maintain F5 security devices to optimize performance and security.
- Implement and manage policies, rules, and configurations for Access Policy Manager and Web Application Firewall.
- Apply patches, updates, and upgrades in accordance with best practices and organizational policies.
- DNS Security & Infoblox Management:
- Configure, monitor, and manage Infoblox DNS Security solutions to safeguard the DNS infrastructure.
- Implement and enforce DNS security policies, ensuring compliance with industry standards.
- Troubleshoot DNS security incidents and collaborate with network teams to ensure robust and secure DNS operations.
- Security & Compliance:
- Ensure adherence to security policies, industry standards, and compliance requirements across all managed platforms.
- Collaborate with security teams to conduct vulnerability assessments and security audits.
- Develop and enforce security best practices to mitigate risks and enhance the overall security posture.
- Collaboration & Documentation:
- Work closely with network, application, and infrastructure teams to troubleshoot and resolve cross-functional issues.
- Create and maintain detailed documentation on configurations, processes, and incident resolutions for F5 and Infoblox solutions.
- Provide training and knowledge transfer sessions to support teams to elevate overall operational competency.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years' experience in network and application security, with a strong focus on F5 technologies and DNS security.
- Proven expertise in managing and troubleshooting F5 Access Policy Manager and F5 Web Application Firewall solutions.
- Experience with Infoblox DNS Security solutions and best practices.
- Solid understanding of networking protocols (TCP/IP, HTTP/HTTPS, DNS, etc.) and security protocols (SSL, TLS).
- Experience in incident response, system monitoring, and performance tuning within high-availability environments.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and interpersonal abilities to effectively collaborate with technical and non-technical stakeholders.
- Ability to work in a fast-paced, dynamic environment while managing multiple priorities.
- Relevant F5 certifications (e.g., F5 Certified Administrator, F5 Certified Technology Specialist) are highly desirable.
- Familiarity with Infoblox certifications or training, change management, ITIL processes, and documentation best practices.
- Provide 9x5 support, with the expectation of occasional on-call responsibilities.
- Work in a collaborative team environment, interacting with various IT and security teams.
- Maintain a high degree of flexibility to address evolving business needs and urgent security incidents.