SPA Receptionist - voco® Riyadh

IHG Hotels & Resorts

  • Saudi Arabia
  • Permanent
  • Full-time
  • 9 days ago
Job Category: Hotel-Leisure and WellnessJob Description:We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.With over 370,000 colleagues in nearly 100 countries sharing our values, there's countless opportunities at your fingertips.We're growing; grow with us.Exceptional design meets contemporary comfort at voco® Riyadh . We're on King Fahad Road at the heart of the city's booming business district. Only 30 minutes from King Khalid International Airport . Opposite the Ministry of Interior, and steps away from other government offices.Key Responsibilities
  • Greet and welcome all guests in a warm, professional, and friendly manner, ensuring a memorable spa experience.
  • Manage spa reservations, scheduling appointments, and updating booking systems accurately.
  • Provide detailed information about spa services, treatments, promotions, and facilities.
  • Handle guest inquiries, requests, and complaints promptly and professionally, ensuring complete guest satisfaction.
  • Process payments, maintain accurate billing records, and handle cash or card transactions efficiently.
  • Coordinate with spa therapists, housekeeping, and other departments to ensure smooth daily operations.
  • Maintain a clean, organized, and inviting reception area in line with brand standards.
  • Promote spa services and retail products to maximize sales and revenue.
  • Ensure guest privacy and confidentiality are respected at all times.
  • Adhere to voco™ brand service standards, health & safety regulations, and grooming guidelines.
Key Requirements
  • Previous experience as a Receptionist, preferably in a luxury hotel or spa environment.
  • Strong communication and interpersonal skills with a guest-centric approach.
  • Ability to multitask and work well under pressure in a fast-paced environment.
  • Professional appearance and grooming in line with hotel standards.
  • Flexibility to work shifts, weekends, and public holidays as required.
  • Knowledge of spa treatments and wellness products is preferred.
In return for your hard work, you can look forward to a competitive salary and benefits package - including duty meals and discounted hotel accommodation worldwide. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.And because the voco Hotels & Resorts brand belongs to the IHG® family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.So whoever you are, whatever you love doing, bring your passion to voco and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com.

IHG Hotels & Resorts