Spa Receptionist (Saudi nationality only)
- Jeddah, Makkah
- Permanent
- Full-time
- Greet and welcome guests in a warm and professional manner
- Schedule appointments and manage the spa booking system
- Answer phone calls and respond to email inquiries promptly
- Provide information about spa services, treatments, and packages
- Process payments and handle cash and credit card transactions
- Maintain a clean and organized reception area
- Assist with inventory management of spa products
- Collaborate with spa therapists to ensure a seamless guest experience
- Handle guest feedback and resolve any issues or concerns
- Promote spa services and products to maximize sales
- Saudi nationality is required for this position
- High school diploma or equivalent
- Excellent communication skills in both Arabic and English
- Previous customer service experience, preferably in a spa or hospitality setting
- Proficiency in basic computer skills and spa booking software
- Strong knowledge of spa services and treatments
- Ability to multitask and work efficiently in a fast-paced environment
- Exceptional organizational and time management skills
- Friendly and professional demeanor with a customer-focused attitude
- Flexibility to work various shifts, including weekends and holidays
- First aid certification is a plus
- Familiarity with the spa and wellness industry is highly desirable
- Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.