Cluster Housing Manager - Raffles & Fairmont the Red Sea
- Umluj, Tabuk
- Permanent
- Full-time
- Manage day-to-day operations of multiple luxury housing properties within the Red Sea area
- Develop and implement strategic plans to enhance guest satisfaction and drive revenue growth
- Lead, motivate, and mentor a diverse team of hospitality professionals across multiple properties
- Ensure compliance with brand standards, local Saudi regulations, and health and safety guidelines
- Oversee financial performance, including budgeting, forecasting, and cost control measures
- Collaborate with sales and marketing teams to develop and execute promotional strategies
- Handle guest complaints and resolve issues promptly and professionally
- Implement and maintain quality control systems across all properties
- Foster relationships with key stakeholders, including owners, guests, and local authorities
- Stay updated on industry trends and implement innovative practices to maintain a competitive edge
- Conduct regular property inspections to maintain high standards of cleanliness and maintenance
- Analyze market trends and competitor activities to optimize pricing and occupancy rates
- Bachelor's degree in Hospitality Management or related field
- Minimum 5 years of experience in luxury hotel management, preferably in a multi-property role
- Proven track record of successful leadership and team management in the hospitality industry
- Strong financial acumen with experience in budgeting and revenue management
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders
- Proficiency in hotel management software and Microsoft Office Suite
- In-depth knowledge of luxury hospitality standards and best practices
- Ability to make quick, informed decisions in a fast-paced environment
- Fluency in English required; Arabic language skills highly preferred
- Familiarity with Middle Eastern culture and customs, particularly in Saudi Arabia
- Flexibility to travel between properties and work flexible hours as needed
- Strong problem-solving skills and meticulous attention to detail
- Commitment to delivering exceptional guest experiences and maintaining high-quality standards
- Experience in managing multiple luxury properties simultaneously
- Knowledge of local regulations and health and safety guidelines in Saudi Arabia
- Analytical mindset with the ability to interpret data and make data-driven decisions
- Visionary approach to hospitality management with a focus on innovation and continuous improvement
- Understanding of Ultra-Luxury guest expectations and brand alignment.
- experience in project coordination, scheduling, and document control during pre-Opening stages.
- Experience in pre-Opening is a must.
- A proactive, anticipatory approach with a strong sense of ownership and accountability.
- Impeccable grooming and personal presentation aligned with Luxury standards.