Assistant Front Desk Manager - Four Seasons Resort and Residences AMAALA at Tripe Bay

Four Seasons Hotels

  • Saudi Arabia
  • Permanent
  • Full-time
  • 29 days ago
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.About the Role
Join our pre-opening Front Desk team as Assistant Front Desk Manager at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Front Desk Manager, you will help establish front desk operations and supervise daily guest service activities, ensuring seamless arrivals, departures, and memorable guest experiences.What You Will DoSupport pre-opening tasks including setup of front desk systems, SOP development, and recruitment and training of front desk colleagues.Oversee day-to-day operations of the front desk, ensuring efficient check-in, check-out, and personalized guest service.Supervise and support Front Desk Agents, ensuring service excellence and professional appearance at all times.Handle guest complaints and service recovery professionally and proactively.Assist in maintaining accurate guest records, billing procedures, and front desk reporting.Monitor lobby activity and coordinate closely with Concierge, Housekeeping, and other departments to anticipate guest needs.Support the implementation of service standards and guest engagement initiatives.Prepare reports and contribute to departmental planning to support operational efficiency.What You BringPrevious front desk or guest services leadership experience within luxury hospitality, ideally with pre-opening exposure.Strong leadership, coaching, and communication skills.Excellent problem-solving skills and guest service mindset.Proficiency in PMS (Opera preferred) and related front office systems.Suitable candidates must be eligible to work in Saudi Arabia. Fluency in Arabic and English is essential.What We OfferCompetitive salary in a tax-free environment.Housing and transportation.30 days of vacation plus public holidays.Paid home leave tickets.Complimentary meals and uniform cleaning.Medical and life insurance.Employee Assistance Program and worldwide complimentary room nights.Opportunities for growth and development.Schedule & Hours
Full-time role.Localization Requirement
Supporting the Saudi nationalization scheme, we are looking forward to connecting with Saudi nationals who have a passion for hospitality and operational excellence.

Four Seasons Hotels