Captain

Rotana

Jeddah, Makkah
Permanent
Full-time

1 month ago

Job DescriptionWe are currently looking for dynamic, and self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
Practice good customer relations and attend to customer complaints and queries satisfactorily
Ensure the Outlet is set-up for service and supervise for a smooth operation
Direct and supervise the service team to ensure that all duties are performed as per standards
Ensure that all colleagues have received adequate training to perform their duties
Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
Ensure minimum wastage, breakage and spoilage
Actively use up selling techniques by exceeding guest expectations and to increase revenue

SkillsEducation, Qualifications & ExperiencesYou should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.Knowledge & CompetenciesThe ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing following additional competencies:Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork

Rotana

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