Operations Intern
Careem
- Jeddah, Makkah
- Training
- Full-time
- Competition Insights: Gather and document market insights on ride hailing competition across KSA markets.
- High density location (HDLs) - Coordinate operations at HDLs with weekly visits to Airport, malls, key strategic locations in site surveying, testing Careem product, collect information to enhance customer pickup experience, engage with supplier partner
- Captain Onboarding: Guiding the captain walkins to right acquisition channels, support in training and activation
- Captain Connect: Collaborate on the weekly focus groups with captains, captain calls to understand concerns, guide them and ensure we are sending the right communication/message and document learnings
- Captain support: Solving Support tickets and captain issues
- Process improvements in the way captains are supported
- Product testing and launches with Captains
- Training: Intern is required to guide them on accessing YouTube training materials by scanning QR code
- New captain onboarding: Intern is required to guide new captains on document uploading process
- In app support: He must guide captains on the steps to follow for raising requests such as unblocking, customer complaints etc.
- Conduct calls: He must call LRT captains to OC for training and car checks
- Conduct car checks for LRT captains
- Market intel: He is required to conduct competitor app surveys by making trips and gathering data
- Captain Focus Group: He is required to conduct monthly focus group with different cct captains by targeting different cities
- Conduct survey for upfront pricing
- Educated to BS/MS level (or equivalent) within a subject relevant to the position
- Ability to get hands-on in a complex operational environment
- Ability to manage multiple tasks and work with tight deadlines
- Confident, outgoing, and with a predisposition to teach others
- Ability to effectively troubleshoot problems and work collaboratively within a team environment
- A basic understanding of the operations and ability to comb through large data sets to find actionable insights to drive business goals
- Proficiency in Microsoft Excel and SQL
- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Enjoy the flexibility that comes with the trust of being an owner; work in a hybrid style with a mix of days at the office and at home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
- Access to healthcare benefits and fitness reimbursements for health activities including: gym, health club and training classes.