Senior IT Support Officer
Power International Holding
- Saudi Arabia
- Permanent
- Full-time
- Assists user in diagnosing and resolving issue related to hard ware and software and other related IT concerns such as configuration and installation of server.
- Monitors proactively and respond to ICT helpdesk tickets.
- Provide day to day management of access to the ICT systems and services
- Achieves internal SLA's for support
- Perform system backups and recovery on timely basis.
- Performs on-site analyze, diagnosis, and resolution of complex computer problems for a variety of end users and recommend and implement corrective hardware and software solutions, including off-site repairs
- Assists with Server installations and setups as well as resolution of server end problems.
Bayt