Job SummaryDiagnoses, resolves, and documents hardware and software problems timely and accurately.Maintains the stable operation of the in-house / On Site computer systems which includes installing, configuring, troubleshooting and maintaining hardware and software and provide end user support where required.Job Responsibilities 1Assists user in diagnosing, resolving, and documenting hardware and software problems timely and accurately.Achieves internal SLA's for supportPerform system backups and recovery on timely basis.Performs on-site analyze, diagnosis, and resolution of complex computer problems for a variety of end users and recommend and implement corrective hardware and software solutions, including off-site repairsAssists with Server installations and setups as well as resolution of server end problems.Assists with the administration of Client end Installations.Assists in network connectivity troubleshooting and firewall maintenanceInstalls Complex Software for Desktop Management. This includes Asset Management, Antivirus and Spam filtering software, Desktop Maintenance.Configures and installs personal computer software packages, software upgrades, PC Support, Operating System upgrades and maintenance.Identifies and corrects operational problems on employee computers systems.Update tickets using Service Desk application based on the SLA and SOP