Account Manager-KSA/Saudi
- Saudi Arabia
- Permanent
- Full-time
- Report to the regional manager and the head of global customer success.
- Manage approximately 20+ government accounts within the KSA region.
- Actively reach out to clients and guide best practices for our software.
- Develop strong relationships with existing accounts in the region.
- Generate Upsell.
- Generate Testimonial (Case Study, Video Testimonial, Reference Letter).
- Maintain complete, correct, and contemporary information in the PD (Organizations Page, Deals Page, People, Activities, and Notes).
- Conduct client onboarding and renewals as per the SOP.
- Schedule high-level client feedback meetings with key stakeholders
- Complete upgrades for clients using older versions
- Ensure clients complete the Convene Subscription agreement.
- Drive Change Management initiatives.
- Conduct Admin, Secretary, and Board Member training sessions.
- Deliver Refresher Session for all accounts.
- Demonstrate the entire product, including existing and new features, and handle customization requests.
- Prioritize and attend to direct customer requests promptly.
- Mitigate customer termination requests and focus on retention.
- Ensure no severe escalations from customers.
- Complete all tasks assigned by the Reporting Manager and maintain attendance and productivity standards.
- Coordinate with internal teams such as Support, Finance, Deployment, Legal, etc.
- Attend weekly/monthly meetings and report regularly.
- Record all client interactions in the CRM.
- Background in SaaS or IT solutions.
- 3 to 6 years of account management/sales experience preferred.
- Fluent in both Arabic and English.
- Based in KSA or willing to relocate within the assigned region.