B2B Account Manager - Uber Shuttle

Riyadh
Permanent
Full-time

14 hours ago

Uber Shuttle is seeking a strategic and highly motivated Account Manager to join our B2B team.This is more than just a client management role. it's an opportunity to become a trusted advisor and a key driver of growth. You'll partner directly with our shuttle clients, providing expert consultation to optimize their operations and strengthen our relationships. By identifying new opportunities and driving upsells, you will directly influence our B2B success and help our partners achieve their business goals. This is a hands-on, individual contributor role where your expertise will have a measurable impact.What the Candidate Will Do: * Serve as the primary point of contact for a portfolio of B2B shuttle clients. This involves building and maintaining strong relationships, understanding their unique needs, and ensuring their satisfaction with Uber Shuttle's services.

Tracking key performance indicators (KPIs) and conducting regular business reviews with clients to showcase the value Uber Shuttle is providing and to identify new areas for improvement.
Working directly with clients to analyze their shuttle operations, identify inefficiencies, and provide consultative solutions to improve their service. This might involve suggesting new routes, adjusting schedules, or leveraging Uber's technology to enhance the rider and administrator experience.
Working with internal teams like Operations, Product, and Sales to solve client issues, provide feedback, and ensure a seamless service delivery.

What the Candidate Will Need: * Experience: Minimum of 3 years of validated experience in Account Management or any customer-facing roles within the Saudi market

Business Acumen: A solid understanding of B2B business models and the ability to connect Uber Shuttle's services to a client's broader business objectives.
Communication Skills: Exceptional verbal and written communication skills to effectively build relationships, present data, and negotiate with clients.

---- Preferred Qualifications ---- * Industry Experience: Previous experience in a relevant field such as logistics, transportation, or mobility.

Consultative Sales Experience: A proven track record of not just managing accounts, but actively providing strategic recommendations and identifying upsell opportunities.
Data Analysis Skills: Proficiency in using data to tell a story and make compelling business cases. This could include experience with tools like Google Sheets, Tableau, or other platforms.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.

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