IT Administrator Support (Saudi Nationals only)

• Provide on-site telephone support, log incidents accurately, and resolve them promptly using remote technology.
• Deliver outstanding customer support through patience, diligence, and problem-solving skills.
• Maintain detailed records of incidents and adhere to established procedures and service level agreements.
• Prioritize instant resolution of service incidents and minimize escalations.
• Install, configure, and replace desktop computers and equipment, ensuring proper asset tracking and recycling.
• Provide basic support for telephone handsets, mobile devices, and communications cabinets.
• Support interactive teaching equipment and troubleshoot desktop software.
• Escalate complex incidents to the IT Infrastructure Team and ensure thorough documentation.
• Troubleshoot hardware faults and manage Active Directory Server tasks.
• Monitor network access, liaise with IT vendors, and manage IT inventory.

• Bachelor's degree in IT qualification or
• Diploma with 3 years of hands on experience
• Any certificate for IT or Network is an advantage

Lincoln College International