Brand Trainer

• Ensure identification and analysis of learning needs in coordination within your territory, in association with retail partners and regional L&D manager, and provide inputs to the concept learning & development team
• Using a variety of TNA and Development Centre tools, ensure identification and analysis of learning needs for all staff roles, up to Band 7 within your territory
• Work with the Senior Learning & Development team and the Retail School to identify current business objectives and areas of focus that will require further learning & development interventions
• Formulate the annual and monthly learning & development calendars for the territories in consultation with the concept and territory teams and circulate the calendar in a timely manner
• Work with retail partners (primarily area and concept managers) to analyse development needs at a store level on an ongoing basis
• Plan store visit scheduled, based on outcomes of territory development needs analysis and on-going business needs identified by retail partners
• Provide inputs to the Content Development team to help design learning content and materials (internally administered) in line with concept/ functional requirements to ensure effective and high quality delivery of training to employees
• Work with the Content Development team, to design ad hoc learning materials and programs that your territory specifically requires, to agreed quality standards and deadlines
• For store visits, plan appropriate time slots for observation and coaching, to maximize the output and benefit to KPIs for the store from the visit

• Deliver the sales, service, product and appropriate functional development programs for the territories within which you are responsible for
• Deliver appropriate individual and group coaching sessions to staff, in-store trainers and management teams upon store visits
• Ensure you deliver a bi-annual observation and feedback to each in-store trainer in the stores you hold learning & development responsibility for
• Provide follow up coaching to staff, in-store trainers and management team members in-store, once they have attended learning programs as part of their development
• Support staff, in-store trainers and management team members in-store in the completion of their action plan, post-learning program attendance
• Design and delivery appropriate learning interventions, to support new store openings, store refits and underperforming stores, in liaison with retail partners
• Monitor provision of high quality learning interventions to all employees on the basis of identified training needs
• Collect employee feedback at the end of every learning & development intervention, and provide the collated report to the Head of Learning & Development

• Work as a strategic learning partner with your retail partners (area and concept managers) to establish business needs and implement the full learning cycle to address areas of concern
• Participate in business and management discussion to understand business priorities and goals
• Provide performance coaching to business on ways to improve existing processes and introduce new processes alongside retail partners in-stores
• Work with your regional L&D manager to support retail operations, visual merchandising and other appropriate concept departments in the identification of appropriate learning needs, and the implementation of solutions at a store and territory level
• Work with your regional L&D manager to develop support plans for new store openings and store refits within your territory
• Improve business performance and productivity through training exercises

Landmark Group