Guest Experience Manager – Four Seasons Resort and Residences Red Sea, Saudi Arabia

Four Seasons Hotels

  • Saudi Arabia
  • Permanent
  • Full-time
  • 29 days ago
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.About the Role
Join our pre-opening Rooms Division team as Guest Experience Manager at Four Seasons Resort and Residences Red Sea. Reporting to the Director of Rooms, you will be instrumental in shaping and delivering a personalized, seamless guest journey across every touchpoint—from pre-arrival to post-departure. This is a unique opportunity to help define the guest experience at one of the most anticipated ultra-luxury destinations in the world.What You Will Do
  • Oversee the guest experience function, ensuring every guest receives intuitive, thoughtful, and personalized service.
  • Lead and develop the Guest Experience team, including Guest Relations, Concierge, and VIP Services.
  • Coordinate pre-opening tasks such as service flow design, guest recognition programs, and guest journey mapping.
  • Ensure VIP and repeat guests are recognized and celebrated through bespoke amenities and elevated service delivery.
  • Work closely with all departments to curate signature moments and unique guest experiences throughout the resort.
  • Handle guest feedback and complaints with empathy and prompt resolution, ensuring service recovery and retention.
  • Monitor guest satisfaction metrics and implement strategies for continuous improvement.
  • Support the creation of pre-arrival and in-stay communications aligned with the Four Seasons voice and service culture.
What You Bring
  • Extensive experience in Guest Relations, Front Office, or Guest Experience roles in a luxury hotel or resort setting.
  • Leadership skills with the ability to inspire, train, and support a service-focused team.
  • Pre-opening experience is highly desirable.
  • Excellent communication, problem-solving, and guest engagement skills.
  • Fluency in English is essential; additional languages are a plus.
  • Suitable candidates must be eligible to work in Saudi Arabia.
Knowledge and Skills
  • Bachelor’s degree, preferably in Hospitality Management.
  • Minimum of 2 years’ experience in a 5-star hotel chain within Rooms Division operations.
  • Engaging and energetic personality with strong interpersonal skills.
  • Strong problem-solving ability and proficiency in hotel property management systems, especially Opera.
  • Ability to remain calm and composed under pressure.
  • Excellent communication skills, both verbal and written, in Arabic and English.
  • Fluent in English and Arabic, with excellent reading, writing, and oral proficiency.
What We Offer
  • Competitive salary in a tax-free environment.
  • Housing and transportation.
  • 30 days of vacation plus public holidays.
  • Paid home leave tickets.
  • Complimentary meals and uniform cleaning.
  • Medical and life insurance.
  • Employee Assistance Program and worldwide complimentary room nights.
  • Opportunities for growth and development.
Schedule & Hours
Full-time role.

Four Seasons Hotels