Guest Services Supervisor - Four Seasons Resort and Residences AMAALA at Triple Bay

Four Seasons Hotels

  • Saudi Arabia
  • Permanent
  • Full-time
  • 29 days ago
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.About the Role
Join our pre-opening team as Guest Services Supervisor at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Assistant Front Office Manager, you will lead the Guest Services team in delivering seamless and memorable arrivals, departures, and in-resort experiences for every guest.What You Will DoSupport pre-opening activities including systems setup, SOP development, vendor onboarding, and team training for valet, bell, and transport services.Supervise day-to-day Guest Services operations, ensuring personalized service at arrival, departure, and throughout the guest journey.Lead and motivate Bell Attendants, Valet Drivers, and Doormen, ensuring professional guest interaction and service excellence.Coordinate transportation services, baggage handling, and guest deliveries efficiently.Handle VIP arrivals and special guest requests, ensuring their experience is smooth and memorable.Address and resolve guest concerns promptly, supporting service recovery when necessary.Monitor lobby operations and collaborate with Concierge, Front Office, and Housekeeping teams to meet guest expectations.Maintain accurate reporting on daily activities and support the implementation of new guest service initiatives.What You BringPrevious supervisory experience in guest services, valet, or front office roles within luxury hospitality.Pre-opening experience preferred.Strong leadership, communication, and organizational skills.Commitment to exceptional guest service and attention to detail.Saudi Driver license, ability to drive.Suitable candidates must be eligible to work in Saudi Arabia. Fluency and English is essential.What We OfferCompetitive salary in a tax-free environment.Housing and transportation.30 days of vacation plus public holidays.Paid home leave tickets.Complimentary meals and uniform cleaning.Medical and life insurance.Employee Assistance Program and worldwide complimentary room nights.Opportunities for growth and development.Schedule & Hours
Full-time role.

Four Seasons Hotels