Client Operations Analyst
- Riyadh
- Permanent
- Full-time
- Triage requests received in team mailbox.
- Coordinate and complete client vendor registration documentation to comply with client onboarding requirements adhering to deadlines agreed.
- Proactively respond to client vendor registration queries raised by internal and external teams in a timely manner.
- Monitor and maintain data sources including SharePoint sites, Intranet pages and knowledge libraries to facilitate visibility of information across relevant teams.
- Complete and maintain internal records ensuring all requests received are logged and tracked through to completion and to enable proactive progress reporting and the provision of internal management data.
- Administrator of assigned client P2P platforms, responsible for system configuration and notification rules, maintenance of accurate master company profile data and documentation.
- Deliver P2P system training to internal users.
- Establish and maintain trusted and collaborative working relationships with internal and external teams to facilitate and accelerate the on-boarding processes, communicating effectively in writing and verbally.
- Develop own knowledge of client procedures by proactively researching and reviewing relevant material available on supplier pages on client websites.
- Attend client- and platform-provider webinars relating to onboarding processes.
- Actively take part in project work to support continual improvement of team processes, proactively identifying innovative solutions and use of technology to streamline and improve processes where appropriate.
- Minimum 2 years in an area such as client services, client operations in a business-to-business environment.
- Exceptional analytical and problem-solving skills, with acute attention to detail and a proactive approach to identifying and resolving potential challenges.
- Excellent communication and interpersonal skills, enabling effective collaboration with internal teams and external stakeholders.
- Self-starter and able to work under own initiative.
- Ability to quickly adapt to a high-performance environment.
- Flexible and open mindset to performing a variety of tasks.
- Capability to prioritize and execute multiple activities within tight deadlines.
- Digitally literate and confident with Microsoft 365 products.
- Practical experience of procure-2-pay platforms, such as SAP Ariba, Oracle, Coupa.
- SharePoint administrator experience preferred.
- Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
- We operate a discretionary global bonus scheme that incentivizes, and rewards individuals based on company and individual performance.
- Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
- As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.