Account Manager

Ebra

Riyadh
Permanent
Full-time

1 month ago
Apply easily

As an Account Manager at Ebra, you will be responsible for owning and growing client relationships by managing their debt recovery portfolios and ensuring outstanding performance delivery. You will act as the primary point of contact for enterprise clients, overseeing day-to-day execution, monitoring recovery metrics, and sharing transparent performance insights through regular reporting. Your role is critical to building client trust, optimizing operational effectiveness, and contributing to Ebra’s reputation as a data-driven, compliant, and customer-first collections partner.RequirementsKey ResponsibilitiesPortfolio Management & Performance Monitoring

Manage assigned client portfolios, ensuring strong execution and recovery performance.
Track and monitor key metrics (e.g., recovery rate, contact rate, time-to-first-payment) across daily, weekly, and monthly cycles.
Identify performance gaps or bottlenecks and escalate to product, ops, or tech teams for resolution.

Client Communication & Reporting

Serve as the main contact for clients—responding to queries, providing updates, and gathering feedback.
Generate and share performance reports (daily, weekly, monthly), tailored to client needs.
Present insights and recommendations to improve portfolio outcomes and retention.

Operational Coordination

Work closely with the operations, product, and AI teams to ensure smooth onboarding, issue resolution, and campaign execution.
Monitor ticket pipelines for disputes, technical issues, or unresponsive accounts, and drive resolution in coordination with internal teams.

Retention & Expansion

Proactively identify opportunities to increase our portfolios within the client base.
Track satisfaction signals and work to renew or expand account

Required Qualifications and SkillsExperience

2–4 years in account management, customer success, or performance operations, ideally in B2B SaaS, fintech, or collections-related fields.
Experience handling enterprise accounts or large-scale portfolios.
Proven ability to deliver performance-focused reporting and recommendations.

Skills

Strong analytical mindset; comfortable interpreting performance data and KPIs.
Excellent communication and relationship management skills.
Organized, detail-oriented, and proactive in resolving client issues.
Fluent in Arabic and English (spoken and written).

Nice to Have

Background in financial services, debt recovery, or telecom.
Experience using tools like Excel, Notion, CRM systems, or analytics dashboards.
Familiarity with regulatory environments (e.g., SAMA, MoC) is a plus

Ebra