Chief Commercial Officer
- Riyadh
- Permanent
- Full-time
- Be critical input into: Market Strategy/Product Strategy/Service Model Design
- In conjunction with the CEO KSA develops annual Saudi market plan.
- Leading activities of the Sales and Client management team to achieve sales, persistency, rate action and case profitability goals.
- Supports broad-based prospecting and prospecting strategies within the KSA. Identifies prospects within KSA and GCC and to develop optimal distribution channels to target those prospects.
- Works with the Head of Sales to develop individualized strategies for approaching prospective clients based on prospect’s unique business needs and long-term relationship potential.
- Contributes to implementation of cross-selling strategies/campaigns in conjunction with other regional sales leaders. Maximizes opportunities to leverage Global Employer Segment worldwide cross selling.
- Drives optimal case size/type mix to ensure long term profitability of portfolio.
- Works with the Sales Managers to conduct prospect and customer needs assessment and fact-finding to determine client key objectives, concerns, needs. Identifies areas where CIGNA products and services solve client problems and meet individual needs. Diagnoses problems with clients’ current benefits design in areas where CIGNA can provide a better service.
- Develops effective localised Client Management strategies, especially with regards to the people and renewal/pricing strategy.
- Supports the delivery of presentations to clients, prospects and brokers or consultants identifying areas where CIGNA can address benefit issues.
- Works with client management to ensure efficient hand over and success of client relationships.
- Effectively manages Sales & Client management department budget. Generates and follows up new business leads to meet sales and profitability targets in line with overall strategy. Research and develop new business opportunities.
- Active member of the KSA Core Senior Leadership Team
- Collates and reports in Sales Team KPI’s – Manages SFDC process and accuracy for regional and global reporting (CRM software).
- Experience in change management evaluation, planning and execution.
- Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new types of projects.
- Experience evaluating, developing and implementing business strategy.
- Has proven results of building and creating new structures using creativity and innovation management.
- Experience, ability and willingness to share knowledge and coach individuals with varying levels of experience.
- Detail oriented, with proven time management and organization skills (including the ability to engage in multiple tasks and meet deadlines/standards).
- Ability to deal with ambiguity, embracing change and helping others see it as an opportunity and stay focused on goals while adapting to change.
- Comfortable with raising questions, issues, ideas or suggestions to co-workers at all levels across all organizations.
- Act with a sense of urgency to research questions or issues brought by the team. Identify the right parties or resources to resolve these issues (organizational agility). Follow up with these parties to drive resolution and provide on-going feedback to individual(s) who raised the question or issue.
- Excellent communication skills - verbal and written and training, along with excellent presentation skills.
- Ability to work in a matrix environment.