Senior Specialist - IT Change and Release control
- Riyadh
- Permanent
- Full-time
- Implement and maintain IT change management policies, procedures, and best practices.
- Review, assess, and validate change requests for risk, conflicts, and business impact.
- Facilitate Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings to ensure proper evaluation and approvals.
- Monitor high-risk and emergency changes to ensure timely execution and compliance.
- Maintain a forward schedule of changes to prevent conflicts and minimize service disruptions.
- Ensure alignment of change control processes with internal policies, regulatory frameworks, and audit standards.
- Maintain comprehensive documentation of change requests, approvals, and implementation details.
- Generate and analyze reports on change management performance, identifying trends and improvement areas.
- Support internal and external audits by providing required documentation and process insights.
- Coordinate change activities with IT teams, business units, and external partners.
- Communicate change status, risk assessments, and impact clearly to stakeholders.
- Conduct Post Implementation Reviews (PIRs) to assess success and identify lessons learned.
- Continuously enhance change management processes through feedback, automation, and industry best practices.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum 4+ years of experience in IT change management or IT service management roles.
- ITIL Foundation certification (required); advanced ITIL or other relevant certifications are a plus.
- Solid understanding of IT infrastructure, enterprise applications, and cloud environments.
- Familiarity with Agile, DevOps, and CI/CD methodologies.
- Experience with ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management).