Job Description :The Catering Manager plays a pivotal role in overseeing the strategic planning and operational execution of catering services, with a primary focus on large-scale events for upscale dining establishments. This position requires adept management of high-quality catering operations, ensuring exceptional customer experiences and profitability.Financial Management and Budget Oversight:- Lead the quarterly forecasting and yearly budgeting process.- Manage client budgets for each catering event.- Provide full internal costings for all events, seeking approval before proceeding.- Implement, monitor, and manage event-specific Profit and Loss (P&L) in collaboration with the Finance team.- Collaborate with the finance team to analyze financial reports and identify opportunities for improvement.- Provide quotations and support in the collection of payments.Operational Management:- Ensure operational excellence to client's high-quality event standards.- Implement best practices to optimize workflow and resource allocation.- Ensure an exceptional guest journey through front-of-house (FOH) training and development of all team members.- Implement and ensure full compliance with the required protocol for all events.- Manage back-of-house (BOH) operations, including policies and procedures.- Provide regular menu updates and changes to align with market trends.Logistic Management:- Manage BOH, transportation, stores, and raw materials logistics.Quality Control:- Ensure consistent quality standards in food preparation and service.- Monitor and maintain adherence to food safety and hygiene regulations.- Conduct regular quality audits to uphold guest satisfaction.- Ensure all food items meet correct standards for quality and temperature.- Implement health and safety measures.Customer Service:- Be the key contact for all clients, representing the company professionally.- Head up all events on the day, maintaining excellent service standards.- Address customer feedback and implement improvements.- Maintain excellent client relationships and proactively respond to client requests.- Champion a customer-centric culture.Team Leadership:- Provide direct leadership and guidance to catering teams.- Foster a positive and motivated work environment.- Oversee training initiatives.Expansion and Growth Strategies:- Collaborate with senior management on expansion plans and new ventures.- Manage the opening of new catering locations.- Ensure seamless integration of new establishments into the existing operational framework.RequirementsQualifications and Experience:‒ Proven experience (7 years) in senior operational roles within the event catering industry.‒ Bachelor’s degree in hospitality management or a related field.Job Specific Skills:‒ Event catering operational expertise with a sales-driven focus.‒ Cost-saving strategies and financial acumen.‒ Multitasking and agile management skills in a busy, upscale environment.‒ In-depth understanding of profit and loss financial reporting.‒ Dedication to providing an exceptional customer journey in event catering.Competencies:‒Exceptional communication and collaboration skills.‒Management of P&L accounts.‒Problem-solving and adaptability in a fast-paced, upscale setting.‒Leadership and team management abilities.‒A customer-centric mindset and passion for high-quality event catering.‒Profound knowledge of the event catering industry standards and best practices.
