Job Description :The Operations Manager plays a pivotal role in the High-Quality Casual Dining industry, dedicated to optimizing the operations of our upscale establishments. This role ensures a seamless, cost-efficient, and sales-driven environment while prioritizing the customer journey and profitability.Financial Management and Budget Oversight:Develop and manage budgets for each location.Control and manage the area and outlets P&LMaintain and control Food & Beverage costs in line with the budgeted %Monitor financial performance and implement cost control measures.Collaborate with the finance team to analyze financial reports and identify opportunities for improvement.Maintain the Payroll % per area and outlet in line with budgeted %Operational Excellence in High-Quality Dining:Spearhead efforts to enhance operational excellence in a High-Quality Casual Dining setting.Thrive in a fast-paced, high-volume environment, coordinating operations effectively.Implement best practices for streamlining operations to ensure efficiency.Collaborate with individual restaurant and cafe managers to enhance day-to-day operations.Implement best practices to optimize workflow and resource allocation.Ensure true guest delight through delivering the optimal guest Journey.Quality Control:Ensure consistent quality standards in food preparation and service.Monitor and maintain adherence to food safety and hygiene regulations.Conduct regular quality audits to uphold guest satisfaction.Customer Service Excellence:Champion a customer-centric culture.Address customer feedback and implement strategies for enhanced guest satisfaction.Train and mentor staff to deliver exceptional customer service.Team Leadership:Provide leadership and guidance to restaurant or cafe managers and their teams.Foster a positive and motivated work environment.Oversee staffing, recruitment, and training initiatives.Expansion and Growth Strategies:Collaborate with senior management on expansion plans and new ventures.Participate in the opening of new locations.Ensure seamless integration of new establishments into the existing operational framework.Marketing:Work with Marketing Department and the Event Sales Team to ensure maximum revenues and covers.Drive the business and Marketing activities in line with the Marketing Calendar.RequirementsQualifications and Experience:‒ Proven experience (7 years) in senior operational roles within the Fine Dining industry.‒ Bachelor’s degree in business administration or a related field.Job Specific Skills:‒ Fine dining operational expertise with a sales-driven focus.‒ Cost-saving strategies and financial acumen.‒ Multitasking and agile management skills in a busy, upscale environment.‒ In-depth understanding of profit and loss financial reporting.‒ Dedication to providing an exceptional customer journey in fine dining.Competencies:‒ Exceptional communication and collaboration skills.‒ Management of P&L accounts.‒ Problem-solving and adaptability in a fast-paced, upscale setting.‒ Leadership and team management abilities.‒ A customer-centric mindset and passion for high quality casual dining.‒ Profound knowledge of the hospitality industry standards and best practices.
