A Cluster Head Baker is responsible for supervising bakery staff across multiple properties and ensuring high standards of food preparation and consistency to deliver an excellent Guest and Member experience, while assisting with food cost controls.What will I be doing?As a Cluster Head Baker, you will oversee and supervise the bakery operations across the assigned hotels, ensuring high quality, consistency, and efficiency. You will also be required to support food cost controls and maintain Hilton standards across all properties. Specifically, you will be responsible for performing the following tasks to the highest standards:Ensure all bakery preparation across the cluster meets Hilton standardsPrepare and present high-quality bakery items for multiple outletsSupervise and guide bakery staff across propertiesMaintain cleanliness, organization, and compliance with hygiene standards, ensuring no cross-contaminationOversee preparation of mis-en-place for all relevant menus across hotelsAssist in achieving positive outcomes from guest queries in a timely and efficient mannerEnsure all bakery ingredients and foodstuffs are of good quality and stored correctlyContribute to controlling costs, improving gross profit margins, and achieving departmental and financial targetsCollaborate with other departments as needed while maintaining strong working relationshipsSupport Head Chefs/Sous Chefs in training bakery teams in line with company proceduresReport maintenance, hygiene, and hazard issues across propertiesEnsure compliance with hotel security, fire regulations, food safety, and health and safety legislationPromote and practice environmental awareness across bakery operationsWhat are we looking for?A Cluster Head Baker serving Hilton brands is always working on behalf of our Guests and collaborating with Team Members across multiple properties. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Minimum of 2 years’ experience as a Head Baker, Chef de Partie, or in a senior bakery role within high-volume operationsA current, valid, and relevant trade or commercial cookery qualification (proof may be required)Strong leadership, coaching, and mentoring skills, with the ability to motivate and develop teams across propertiesExcellent communication and interpersonal skillsNVQ Level 3 or equivalent certificationBasic Food Hygiene Certificate (achieved)Previous supervisory or management experience in bakery operationsPositive attitude with the ability to work under pressureStrong organisational skills, with the ability to work independently and collaboratively across multiple teamsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous multi-property or large-scale bakery leadership experienceIntermediate Food Hygiene or higher certificationKnowledge of current bakery and food trendsProficiency with bakery production planning and food cost controlWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
