Contact Center Trainer - Riyadh

Riyadh
Permanent
Full-time

13 days ago

Our client is looking for a full-time Contact Center Trainer (Saudi Nat) to be based in Riyadh, Saudi Arabia.About the roleAs a Contact Center Trainer, you will be responsible for delivering engaging, effective training programs for new hires and existing team members across customer support, sales, and back-office operations. Your primary goal is to ensure our contact center staff are fully equipped with the skills, knowledge, and confidence to provide exceptional service and meet performance standards. This role will be based in our Riyadh office and will be hybrid in nature.Responsibilities

Deliver engaging training content and onboarding programs for new joiners in the contact center
Facilitate instructor-led sessions (virtual and in-person), ensuring high learner engagement and comprehension
Coordinate training schedules, logistics, and communications with relevant stakeholders
Track training effectiveness and engagement using feedback, assessments, and performance metrics
Partner with quality, operations, and product teams to ensure training materials are accurate and reflect the latest updates
Identify knowledge or skill gaps and contribute to targeted learning interventions to improve support quality and consistency
Maintain and update documentation, FAQs, and knowledge base content to empower frontline teams and support scalable learning

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