Job Description :The Chief Operations Officer (COO) holds a pivotal role in revitalizing and expanding the company's operations, with a strong focus on revenue improvement and diversification. Reporting directly to the MD, the COO is responsible for overseeing all operational aspects, strategic planning, and business development initiatives across the organization. This position requires a dynamic leader with a proven track record in driving growth, optimizing operations, and transforming businesses.Strategic Planning and Execution:Collaborate with the MD and senior management to develop and execute comprehensive operational and growth strategies that align with revenue enhancement goals.Define and implement the organization's strategic plan, ensuring alignment with the overall vision, mission, and objectives.Conduct strategic assessments and develop actionable plans to enhance market position, competitive advantage, and long-term sustainability.Revenue Enhancement and Business Development:Spearhead efforts to identify and capitalize on revenue-generating opportunities, diversifying the organization's income streams.Develop and execute strategies for expanding existing business lines and exploring new ventures.Drive business development initiatives to acquire new clients, establish partnerships, and increase revenue.Operational Excellence and Efficiency:Implement best practices and operational procedures to optimize processes, reduce costs, and enhance efficiency across all departments and regions.Monitor and analyze key performance indicators (KPIs) to identify opportunities for process improvement, cost control, and performance optimization.Ensure consistent delivery of high-quality products and services across all HORECA establishments.Team Leadership and Development:Provide strong leadership, guidance, and mentorship to a team of senior managers, including Operations Managers, Marketing Manager, Brands Managers, Catering Manager, Food and Safety Manager, and Supply Chain (SCM) Manager.Foster a culture of high performance, innovation, and continuous improvement within the operational teams.Recruit, train, and develop talent to align with organizational growth objectives.Financial Management and Budgeting:Develop and manage operational budgets, closely monitoring financial performance and cost control measures.Collaborate with Finance teams to optimize financial strategies, maximize revenue, and align with growth objectives.Prepare and present financial reports and analyses to senior management and the Board of Directors.Customer Satisfaction and Experience:Lead efforts to enhance customer satisfaction and experience, aligning service delivery with brand values and marketing strategies.Analyze customer feedback and market trends to drive improvements and innovation in customer interactions.Collaborate with marketing and brands teams to ensure a consistent and exceptional guest experience.External Engagement and Partnerships:Establish and nurture relationships with external partners, suppliers, investors, and industry contacts to explore collaboration opportunities and revenue growth.Represent the organization in external meetings, industry events, and conferences to enhance industry relationships and brand visibility.Regulatory Compliance and Risk Management:Ensure compliance with relevant laws, regulations, and industry standards.Identify and mitigate risks that may impact the organization's business operations, reputation, and financial performance.Stay abreast of industry trends, changes in regulations, and emerging market opporunities.RequirementsQualifications and Experience:‒ Bachelor’s degree in business administration, Hospitality Management, or a related field. MBA preferred.‒ 10+ years of executive-level experience in restaurant and hospitality operations, including oversight of multiple regions.‒ Proven track record in driving revenue growth, operational excellence, and strategic leadership.Job Specific Skills:‒ Strong leadership and team management abilities.‒ Exceptional financial acumen and budgeting expertise.‒ Excellent communication and interpersonal skills.‒ Proficiency in strategic planning and execution.‒ Deep knowledge of the HORECA industry, including trends, regulations, and market dynamics.Competencies:‒ Visionary leadership with the ability to inspire and motivate teams.‒ Strategic thinking, problem-solving, and decision-making skills.‒ Effective time management and organizational abilities.‒ Strong external engagement and partnership-building capabilities.‒ Change management and innovation mindset to drive transformation.
