L2 IAM & PKI Engineer - Operational Support & Maintenance (m/f/d)

Riyadh
Permanent
Full-time

1 month ago

The L2 IAM & PKI Engineer is responsible for day-to-day operational support, monitoring, and maintenance of enterprise IAM and PKI solutions. This role handles routine troubleshooting, configuration updates, and incident escalation related to:

Access Management - Privileged Access Management
Access Management - Identity Governance & Administration (IGA)
Access Management - Remote Access Solutions
Public Key Infrastructure (PKI)

The L2 engineer ensures smooth system performance, quickly addresses standard issues, and works closely with the L3 team to resolve more complex challenges.
Key Responsibilities:

Operational Support & Monitoring:

Monitor and maintain the performance of IAM and PKI systems to ensure high availability and security.
Respond promptly to alerts and perform initial troubleshooting of incidents.
Routine Configuration & Maintenance:

Implement configuration changes, system updates, and routine maintenance tasks for Privileged Access Management, IGA, Remote Access, and PKI solutions.
Maintain accurate documentation of system configurations, processes, and incident logs.
Issue Diagnosis & Escalation:

Diagnose and resolve common technical issues; document findings and escalate complex incidents to the L3 team with clear, detailed reports.
Assist in the preparation of incident and post-incident reports to support continuous improvement efforts.
Collaboration & Communication:

Work closely with IT, security, and other support teams to ensure operational stability.
Provide status updates and collaborate on process improvements that enhance overall system reliability.

Required Qualifications:

Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.
3-5 years of experience in operational support for IAM or PKI systems.
Working knowledge of Privileged Access Management, IGA, Remote Access Solutions, and PKI management.
Solid troubleshooting and analytical skills, with the ability to work effectively under pressure.
Excellent verbal and written communication skills.

Desired Skills & Certifications:

Industry certifications such as CompTIA Security+, CCNA Security, or vendor-specific credentials.
Familiarity with ITIL processes and incident management best practices.
Strong documentation skills and attention to detail.
A proactive approach to learning and adapting to new security technologies and practices.

Working Conditions:

Full-time role with standard operational hours and potential on-call responsibilities during critical incidents.
Collaborative team environment with regular interaction with L3 engineers and other IT/security teams.
Opportunities for career development and further specialization in IAM and PKI technologies.

Halian Group:With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.Our resourcing and smart services help you to realize tomorrow's potential. Discover the amazing things possible when you bring the right people and the right technologies together.At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.#LI-CA1

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