Mobility Operations Director

• Manage a multi-modal mobility operation alongside operating partners and other external/internal stakeholders.
• Oversees the development and implementation of a Mobility Service knowledge management infrastructure and leads in the management of organizational knowledge as a strategic asset to further the organization's goals.
• Leads the deployment and advocates for the adoption of digital service that drive value and improve customer experience
• Develop specific value propositions, content and presentation materials to support the Mobility & Specialty Automation Services Strategy
• Overseeing duties and roster alongside the operator
• Overseeing operator productivity
• Researching new areas and initiatives in the market
• Developing and implementing guidelines for operator & employee evaluations, recruitment and promotion
• To ensure a smooth and efficient running of the daily operation and supporting departments
• Analyze visitor feedback and place corrective measures in place to ensure customer satisfaction
• Actively seek out feedback on the facilities and services from visitors
• To assist in supervising the team's operation and communication
• To assist in maintaining and/or develop agreed operating procedures involved in the department and to ensure that colleagues adhere to the correct procedures as laid down in the operating manuals.
• Maintains a 1-5 year plan for the function, including a roadmap for increased efficiency and effectiveness and taking into account modifications required to support a changing business environment.
• Plans and manages annual budget;
• To set a high example in regard to punctuality, appearance, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to the Management and interdepartmental co-operation
• Create, run and maintain an engaged team
• Able to work on special projects to enhance the business model
• Able to forecast expenses vs. income in order to maintain an accurate revenue stream
• To strive at all times to provide the best visitor experience in the world

• Degree qualified in related industry
• 10 years in mobility / transportation
• 5 years in a Management role
• Experience working alongside operating partners to implement and achieve KPIs, SLAs
• Experience in multimodal transportation management (car, air, sea, other modes of transport)
• Any experience in working in / with ultra-luxury environments / sectors
• Proven track record in setting up and leading mobility operations managing operators to achieve high quality standards and excellent guest experiences

• Competitive and attractive salary and benefits package
• Opportunity to be part of a reputable organization and brand

Michael Page