Receptionist - Al Khobar
SAMACO Automotive
- Al Khubar, Ash Sharqiyah
- Permanent
- Full-time
- Ensure the highest level of customer care and satisfaction at all times
- Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional image of the company
- Answer all internal and external calls swiftly and direct them effectively and transfer the calls to the sales staff ∙ Help Retailer to achieve industry-leading standards of process efficiency and cost control
- Ensure compliance with company policies and industry guidelines
- Count the showroom traffic and the received phone calls and to be reported to the sales manager on daily basis.
- Support the sales staff in the delivery process documentation.
- VQM / dealer audit
- Customer satisfaction (CEM)
- Departmental administrative costs
span style="font-size: 9.600000381469727pt; fSkillsKey CompetenciesCustomer Focus
- ∙ Approach every situation with a desire to understand and deliver
- ∙ Listen effectively and communicate clearly
- ∙ Use every contact with the customer to build a relationship
- ∙ Take responsibility to ensure nothing is left to chance
- Operational Focus
- ∙ Deal with the arrival of customers and visitors
- ∙ Operate Retailer systems on behalf of customers
- ∙ Use technology effectively
- ∙ Manage own performance
- ∙ Contribute to effective working
- Business Focus