Senior Security Services Engineer |Riyadh, Saudi Arabia (on-site)
InHire
- Riyadh
- Permanent
- Full-time
- Deliver high-quality technical support to clients across the world, addressing inquiries and resolving issues related to our solutions.
- Manage and execute the deployment of our Identity Management and PAM solutions, ensuring smooth and efficient implementation for clients.
- Collaborate with internal teams (Sales, Product, Engineering) to ensure client needs are met effectively and efficiently.
- Conduct training sessions and workshops to help clients fully understand and utilize our solutions.
- Develop and maintain comprehensive technical documentation, progress reports, and activity logs.
- Stay informed on the latest trends and updates in infrastructure, networking, and cloud platforms (AWS, Azure, Google Cloud), applying this knowledge in support and delivery processes.
- Bachelor’s degree in Information Technology, Computer Engineering, or a related field.
- Proven experience in technical support and/or solution implementation or post-sales roles, preferably in a B2B environment.
- Strong understanding of infrastructure, networks, and cloud technologies (AWS, Azure, Google Cloud).
- Excellent troubleshooting and technical problem-solving skills.
- Fluent English is required.
- Proactive attitude, collaborative spirit, and a customer-centric mindset.
- Willingness to travel across the MENA region.
- Additionally, it is required to reside in Riyadh.
- Hands-on experience implementing Privileged Access Management (PAM) solutions
- Arabic proficiency