Business Process Management Consultant
- Saudi Arabia
- Permanent
- Full-time
Role Overview:We are seeking two senior-level Business and Process Experts with deep telecommunications experience. The successful candidates will be responsible for leading business process re-engineering initiatives, focusing on analyzing and designing future-state process architectures for telecom operators.
Key Responsibilities:Conduct comprehensive analysis of existing business processes, operating models, and value chains within telecom operators, with a specific focus on B2B domains.Lead design workshops and collaborative sessions with stakeholders from various business units.Design and document end-to-end process architectures and create detailed process designs (L1-L4) within a designated BPM tool.Drive process re-engineering activities to identify optimization opportunities, reduce inefficiencies, and improve automation.Perform rigorous process quality assurance to ensure all designs are robust, coherent, and aligned with business goals.Act as a subject matter expert on telecom business processes, providing guidance on industry best practices and operating models.
Mandatory Qualifications & Experience:Extended experience in a management consulting or senior internal role working directly with the business areas of telecom operators.Deep, hands-on understanding of telecom business, specifically B2B, including organization, operating model, and value chains.Significant, proven experience in the process domain, specifically:Business Process Re-engineering (BPR)Process Architecture analysis and designConducting process design workshopsDetailed process design in a BPM tool (Preference for ARIS)Process Quality AssuranceExcellent analytical, facilitation, and client-facing communication skills.