Front Office Agent (Saudi National)

• Check in the arriving guests and check out the departing guests in a friendly and caring manner according to the standards.
• Upon check-in, register guests, assign rooms, and assist guests in completing the registration cards.
• Accommodate special requests whenever possible.
• Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
• Upon departure of guests, process the guest check-out procedures.
• Receive payment from guests. Settle the guest account and give a copy of the invoice.
• Handle all front office cashiers’ activities such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of the shift, balance their cash float.
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information, and take appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages, or dealing with a complaint.
• Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins, and special requests.
• Possess a working knowledge of the room reservation procedures.
• Committed to the grooming policy, front office code of ethics, and health & safety regulations.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Follow all safety policies.
• Other duties as assigned.

Fairmont