- Ensure efficient workshop use of materials, equipment, and labor so service and repairs are carried out to thehighest quality standards- Monitor progress of jobs in the workshop and advise service reception of any delays or issues.- Ensure jobs are allocated to technicians and mechanics to assure the max utilization of the manpower.- Ensure all work is completed safely and complies with the retailer, manufacturer, and industry guidelines- Assure the repair carried out according to the MAN standard.- Assure the required tools, equipment, special tools availability.- Ensure maximum use of equipment and labor to achieve high productivity output.- Develop strategies to improve productivity by the growth plan.- Ensure that workshop operational efficiencies are communicated periodically to the workforce to sensitize and motivate them to achieve and even surpass budget.- Review all open orders daily.- Review all customer parts ordered daily and escalate to the service management unusual delays in parts arrival.- Achieve the highest level of customer satisfaction and retain existing customers through the workshop- Maintain a clean, well-decorated, and tidy workshop to achieve the highest standards of the workshop presentation.- Receive and assist all customers courteously and promptly in line with the Dealership quality program.- Work closely with service department personnel to achieve the highest levels of customer satisfaction.- Endeavor to enhance facilities, improve technical skills and achieve high standards of workmanship.- Establish the training and development needs of workshop personnel with the Service Manager/Operations- Mechanical Engineering Degree- Min 3 years in the same role of 5 years
