Exams Assistant - Resource deployment
British Council
- Dammam, Ash Sharqiyah Africa
- Contract
- Full-time
- Maintaining up to date database of venue staff (contact details, training, performance)
- Point of contact for all venue staff
- Leading on effective implementation of Back Office Scheduling System across Exams products
- Organising and conducting venue staff performance management activities (spot checks, follow-ups)
- Checking and processing claims for payment in a timely manner and in accordance with internal processes and measures.
- Management of IELTS examiner quality and compliance through the Professional Support Network
- Ensuring that all venue staff management activities are consistent with key equal opportunities and diversity principles.
- Carries out instructions and requests from line manager and other managers efficiently and effectively.
- Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.
- The British Council systems and global processes operate in English. Excellent written and verbal proficiency in English is must (B1 level).
- Experience on scheduling exams
- Handling examiners complaints and feedback
- 1 year working experience in operations environments OR fresh graduates.
- Ability to understand the compliance regulated procedures.
- Working in a team
- Working in a challenging environment against tight deadlines
- Prior experience and knowledge of PSN, IELTS examiners management
- Prior experience of venue staff - IELTS examiners documentation and allocation of duties as per compliance and PSN
- Fluency in Arabic
- Role: Exams Assistant - Resource deployment(40165)
- Number of positions: 1
- Location: Dammam, KSA
- Pay Band: 2 J
- Salary : Basic salary : 3530 SAR Transporation: 700 SAR and Housing allowance: 1300 SAR
- Contract type: Fixed term as per local labour law.
- Closing date: 28th April 2024 (23:59 Gulf Standard Time)
- Other: The role is open to candidates who have legal right to work and are located/based in Saudi Arabia.
*It is advisable to apply in advance to avoid any technical issues at the last moment.A connected and trusted UK in a more connected and trusted world.Equality , Diversity, and Inclusion (EDI) StatementThe British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.The British Council is committed to safeguarding children, young people and adults who we work with.We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.If you have any problems with your application please emailPlease note: Applications to this role can only be considered when made through the Apply section of our careers website. Our 'ASK HR' email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.