Entry Technician

Riyadh
Permanent
Full-time

2 months ago

Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region.Our businesses represent some of the world's leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners' needs has driven our success.From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region.Applying our vast experience in the automotive sector, we've used our expertise and operations infrastructure to diversify into new sectors that contribute to the 'infrastructure of life' in the MENAT region.Financial Job DimensionsDegree of supervisionLevel of AuthorityPurpose of the JobPerforms repair services and other mechanical works in the Center to achieve targets in areas of customer satisfaction, gross service sales by adhering to the company mission, vision and values and applying the standard operating procedures.Key Accountabilities: DescriptionKey Accountabilities: Performance IndicatorsMajor Activities

Performs repairs as per customer's request through proper execution and Chief Technician's close supervision within the promised delivery time and estimated cost to meet the customer satisfaction.
Conducts preliminary inspection/ evaluation of the vehicle using mechanical tools and equipment with the supervision of the service Chief Technician to assess the exact damage and extent of repair.
Participate in the resolution of high-technical problems such as NVH related cases with the assistance of the Team Leaders (Workshop Floor Manager/Chief Technician) through Diagnostic test and examination to ensure that the appropriate repair is done.
Executes the center after sales responsibilities (i.e. vehicle repairs and periodic maintenance) to ensure that all activities are carried out as per the company's policies and procedures through effective communication and supervision of the Team Leader.
Ensures highly satisfied Guest by executing a Guest Centric mindset to achieve high quality after sales activities through an effective monitoring of the Team Leader in the Center in accordance to service standards.
Coordinate with the Job Controller in feeding correct data (operation number), recording of the repairs carried out and updating the status of vehicle delivery through the use of the Computerized Time Control Sheets in determining the productivity (man-hour) analyses.
Receives and understand technical information, service bulletins and daily functional activities from the Team Leader through regular meetings and updates in order to enhance technical skills and achieve smooth after sales business operations.

Job ContextFramework, Boundaries & Decision Making AuthorityOrganizational / Functional Strategic FocusMinimum QualificationsMinimum - High School or EquivalentMinimum ExperienceMinimum 2 years experience in ServiceJob-Specific Skills

Time Management: Managing one's own time and the time of others.
Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Achievement/Effort: Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Inter-Personal Relationship: The ability to deal and work with people and compromise diversity in views and opinions.
After Sales Related Skills: Persuasive, Able to deal with stress, patient, persistent.

LanguagesSpecial Certifications / MembershipMinimum Pro-TechnicianCompetenciesAdaptability (Individual Contributor)Collaboration (Individual Contributor)Development of Self & Others (Individual Contributor)Guest First (Individual Contributor)Innovation (Individual Contributor)Problem Solving (Individual Contributor)Why Work for Us?With a truly international footprint and more than three quarters of a century of commercial success behind us, we are today, not only a leading employer across the Middle East, North Africa and Turkey (MENAT) region, but also offer exciting opportunities worldwide, from Chile to Japan, from the UK to Australia.Our values guide the way we work with our business partners, within our communities, and with each other.Through Respect, Innovation, a Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and successes flourish.

Abdul Latif Jameel

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