Oversee daily F&B operations across all Centers, ensuring high standards of quality, consistency, and customer satisfaction.
Manage inventory, supply chain, and vendor relationships to ensure efficiency and cost-effectiveness.
Implement operational enhancements through technology (POS systems, inventory management, etc.), staff training, and process improvements.
Ensure all Centers adhere to group Standard Operating Procedures (SOPs).
Regularly assess and improve operations to maintain consistent service excellence across the city.
Guarantee adherence to health, safety, and hygiene regulations in accordance with governmental guidelines across all F&B operations.
Support planning and execution of F&B-related events and catering services to ensure successful delivery and client satisfaction.
Hold and maintain any necessary food & beverage licenses for Riyadh Centers, ensuring all F&B operations adhere to licensing laws and regulations and be present in-person for necessary inspections.
Team Leadership and Development
Recruit, onboard, and develop a team of baristas and F&B staff across all Centers, fostering a culture of service excellence, teamwork, and continuous improvement.
Set clear performance expectations, conduct regular training, and provide coaching to enhance skills and operational standards.
Build a motivated, customer-focused team aligned with the company's values and service standards.
Foster collaboration among Centre's to share best practices and promote a unified service approach.
Financial Performance
Oversee and manage the Profit & Loss (P&L) statement for each location, driving revenue growth and cost optimization.
Manage budgets, implement cost control measures, and develop sales and marketing strategies to effectively drive revenue growth.
Prepare comprehensive monthly financial reports to respective reporting lines, detailing key performance metrics, trends, and actionable insights for improvement.
Strategy and Innovation
Develop and implement creative strategies for F&B, focusing on various aspects such as menu development, pricing, and promotional initiative, which align with company goals and brand standards.
Conduct local market analysis to identify trends, customer preferences, and opportunities for innovative F&B concepts and product offers.
Collaboration and Stakeholder Management
Work with the Marketing Team to design effective campaigns that enhance sales and client engagement.
Collaborate with Centre Teams to identify and resolve operational challenges while streamlining processes for operational efficiency.
Alongside F&B HQ, roll out new initiatives and ensure compliance with F&B standards and quality standards
Foster strong relationships with suppliers to ensure quality procurement and cost-effective inventory management.
Develop and implement cross-promotion strategies that drive sales and enhance client outreach with other Service Revenue verticals.
Compliance & Licensing: Thorough knowledge of health, safety, and hygiene regulations. Must hold (or qualify to hold) a Saudi Arabia food & beverage license and ensure full compliance with regulation (in-person availability for inspections required).
Communication & Collaboration: Excellent interpersonal skills to work with cross-functional teams, suppliers, and stakeholders.
Client Focus: Commitment to delivering high-quality service and enhancing customer satisfaction.
Language: Good command in both written and spoken Arabic and English is required.
Must have the right to work in the Kingdom of Saudi Arabia.
