Manager - Application Operations Excellence

• Manage Application Operations: Oversee the day-to-day performance, availability, and stability of business-critical IT applications
• Incident and Problem Management: Lead response and resolution efforts for application-related incidents, ensuring root cause analysis and timely recovery
• Coordinate with Development and Infrastructure Teams: Act as a bridge between application development, infrastructure, and business units to ensure smooth operation and change management.
• Monitor Application Performance: Utilize monitoring tools to track application health, optimize performance, and proactively address issues
• Ensure Compliance and Security: Implement and enforce IT policies, data security standards, and regulatory compliance across all managed applications
• Support Upgrades and Deployments: Plan and coordinate application releases, patches, and upgrades with minimal disruption to business operations
• Ensure compliance with established policies, procedures, and best practices for application operations.
• Foster a culture of collaboration and innovation, encouraging team members to share ideas for operational improvements.
• Act as a liaison between business units and IT to ensure that application solutions align with organizational goals and deliver value.
• Identify and manage risks associated with application operations, ensuring robust mitigation strategies are in place.

• Bachelor's degree in Information Technology, Business Administration, or a related field; Master's degree preferred.
• Minimum of 5 years of experience in application operations or IT service management, with a focus on process improvement.
• In-depth knowledge of application performance management, ITIL practices, and operational excellence methodologies.

Qiddiya