Guest Service Agent
- Riyadh
- Permanent
- Full-time
As a Guest Service Agent, you will be responsible for providing exceptional customer service to guests during their stay at our establishment. You will assist guests with check-in and check-out procedures, handle inquiries and requests, and ensure a positive overall experience.Job Responsibility:
- Greet and welcome guests upon arrival, providing information about the hotel and its services
- Assist guests with check-in and check-out procedures, including processing payments
- Handle guest inquiries, requests, and complaints promptly and professionally
- Coordinate with other departments to fulfill guest needs and special requests
- Maintain a clean and organized front desk area, including managing reservations and room assignments
- Provide recommendations for local attractions, restaurants, and activities to enhance guests' stayCandidate Requirements:
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a customer-focused mindset
- Ability to multitask and handle stressful situations calmly
- Knowledge of hotel operations and reservation systems is a plusSkillsSkills:
1. Strong communication skills
2. Excellent customer service skills
3. Ability to work well under pressure
4. Attention to detail
5. Problem-solving skills
6. Multitasking abilities
7. Knowledge of hotel and hospitality industry
8. Ability to work in a team
9. Proficiency in relevant computer software
10. Multilingual skills (optional but preferred)