Manager Technology Field Services Openings, Saudi Arabia

Hilton

  • Riyadh
  • Permanent
  • Full-time
  • 1 hour ago
Hilton’s Global Technology team is leading the way in shaping the future of hospitality experience for our guests, owners and Team Members by utilizing advanced smartphone features such as Digital Key and Connected Room for integrated entertainment. By developing and implementing state-Of-the-art technology, this team ensures that Hilton has the necessary technology needed to support our ongoing global expansion, while remaining at the forefront of hospitality technology innovation.What will I be doing?The Technology Field Services Manager for Hotel Openings is responsible for leading and executing all technology-related aspects of new hotel openings and conversions. This role ensures that IT infrastructure, systems, and services are delivered on time, within budget, and in full compliance with Hilton Worldwide Technology standards and brand requirements. The position is based in Riyadh, KSA, and requires up to 40% travel across the country to support hotel projects on-site.In addition to technical execution, the role involves presenting and promoting Hilton’s technology solutions to non-technical stakeholders such as hotel owners and specialized technology experts like consultants, contractors, and system integrators. The Technology Opening Manager will also be responsible for reviewing concept designs and schematic drawings, conducting technical workshops, transferring knowledge, and negotiating technical scopes and solutions with external partners. Success in this role depends heavily on exceptional project management, communication skills, teamwork, and collaboration across internal departments and external project teams.More specifically, you will:
  • Lead IT planning and execution for hotel openings, including timelines, budgets, and resource allocation.
  • Develop and maintain detailed project documentation including scope, milestones, and risk assessments.
  • Identify and engage with all new Hilton managed properties at the development stage and report the progress to Sr Manager Technology Field Services Openings MEA
  • Manage and deploy all field related tasks assigned for new projects at assigned hotels, including the deployment of third-party projects
  • Engage with investors and third-party representatives to ensure Hotel and Corporate IT Standards are presented and adhered to during all phases of a build
  • Oversee proper controls to ensure that hotels are set up to comply with SOX, PCI-DSS security requirements.
  • Oversee and evaluate systems to ensure hotels purchase and install and comply with corporate and brand standards.
  • Oversee and ensure corporate change control procedures are complied with and maintained during build phases
  • Implement and mandate IT Field Service departmental processes and procedures to ensure strategies and directives of the department are set out in accordance with department and company objectives
  • Manage/leverage relationships with third-party vendors such as utilities, ensuring quality & cost of service
  • Own and manage IT-related projects (process, budget, scope, delivery, etc.)
  • Maintain project records and provide detailed handover to Field IT and Global Support for all new hotels
  • Create and administrator internal web site; to ensure updates and progress reports are available to all and maintain documentation for each build property
  • Prioritize and delegate work to matrix team members while ensuring optimal allocation of resources
  • Manage/escalate complex IT issues
  • Provide Guidance, Training and Support to IT Managers and team members
Direct Reports: n/aWhat are we looking for?Success in this role will demonstrate itself through the following attributes and skills:
  • Effective written and verbal communication skills for both 1:1 or group settings
  • Ability to maintain absolute discretion and confidentiality of sensitive information
  • Able and willing to flex to the needs of the business, in an ever-changing environment
  • Excellent interpersonal skills that build trust and instill confidence to motivate and influence others
  • Strong project management skills, including the ability to manage details through to completion and ensure project deadlines are met
  • Proficient in technical network management skills with the ability to quickly learn new programs/ tools and train staff
  • Understanding of principles and practical application of network monitoring tools
  • Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities
  • Collaborative and objective
  • Strong problem-solving skills including the ability to proactively identify and prevent potential problems
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
  • Significant professional experience in Technology or related field
  • Previous experience in opening/converting hotels (preferably)
  • Management Experience supervising people or teams
  • Experience analyzing budgetary and technical data (i.e. Financial, statistical and/or performance)
  • Certifications in project management or IT service management (ITIL).
  • Experience in opening/converting hotels
  • Fluent in English and Arabic.
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
  • Bachelor’s degree in information technology, Computer Science, or related field.
  • Significant experience in IT management, preferably in the hospitality industry.
  • Proven experience in at least one hotel opening project, with full lifecycle involvement from planning to post-opening support.
  • Strong knowledge of hospitality systems (PMS, POS, HSIA, Telephony, etc.).
  • Experience in client-facing roles, solution selling, and stakeholder engagement.
  • Strong communication, negotiation, and conflict resolution skills, with the ability to influence and align diverse stakeholders.
  • Demonstrated ability to work collaboratively in cross-functional and multicultural teams.
  • Proven experience in reviewing technical drawings and conducting workshops.
  • Experience with Hilton systems and technology platforms.
  • Willingness and ability to travel up to 40% of the time across the region.
What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!#li-sh1

Hilton