Toyota Technician

Riyadh
Permanent
Full-time

1 day ago

Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region.Our businesses represent some of the world's leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners' needs has driven our success.From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region.Applying our vast experience in the automotive sector, we've used our expertise and operations infrastructure to diversify into new sectors that contribute to the 'infrastructure of life' in the MENAT region.Financial Job DimensionsDegree of supervisionHigh level of supervision over operational activatesLevel of AuthorityLimited authority over daily functional operationPurpose of the JobPerforms mechanical repair services and other related works in the Center to achieve targets in areas of customer satisfaction, gross service sales by adhering to the company mission, vision and values and applying the standard operating proceduresKey Accountabilities: DescriptionEnsure producing the standard sold hours vs attending hoursFix it Right, Get the Job Done perfectly from first time, in suitable timely mannerEnsure the completion of work with the required quality by following the TMC standard and correct toolsFollowing the 5S concept (Sorting & Set in Order & Shine & Standardize & Sustain) to keep the workplace clean & clearKey Accountabilities: Performance IndicatorsProductivityFIRQuality5SMajor ActivitiesPerforms repairs as per customer's request through proper execution and Chief Technician's close supervision within the promised delivery time and estimated cost to meet the customer satisfactionConducts preliminary inspection/ evaluation of the vehicle using tools and equipment with the supervision of the service Chief Technician to assess the exact damage and extent of repair.Participate in the resolution of high-technical problems with the assistance of the Team Leaders (Workshop Production Manager/Chief Technician) through test and examination to ensure that the appropriate repair is done.Executes the center after sales responsibilities (i.e. vehicle repairs and periodic maintenance) to ensure that all activities are carried out as per the company's policies and procedures through effective communication and supervision of the Team LeaderEnsures highly satisfied Guest by executing a Guest Centric mindset to achieve high quality after sales activities through an effective monitoring of the Team Leader in the Center in accordance to service standardsCoordinate with the Job Controller in feeding correct data (operation number), recording of the repairs carried out and updating the status of vehicle delivery through the use of the Computerized Time Control Sheets in determining the productivity (man-hour) analysesReceives and understand technical information, service bulletins and daily functional activities from the Team Leader through regular meetings and updates in order to enhance technical skills and achieve smooth after sales business operationsDeliver service achievements by supporting and assisting center after sales marketing campaigns, promoting center Kaizen activities as well as adjustment to business strategies to achieve set center targetsPerforms the suitable use of all the service facilities, tools and equipment to ensure that the Service Center are operating in accordance to the policies related to safety, welfare, integrity and branding image of the companyExecutes assigned activities according to the company's standard operating procedures through coordination with the center service teams in achieving pre-determined center operational targetsJob Context

The job has a direct impact on sold working hours.
The job has direct impact on customer satisfaction.

Framework, Boundaries & Decision Making Authority

This job requires implementing ALJ & TMC Policies and SOP's related to Service
This job required following Service Operation compliance policies
The job holder should be well-known of Mechanical Kodawari

Organizational / Functional Strategic FocusThe job has impact over the organizational strategic objectivesMinimum QualificationsHigh School or EquivalentMinimum Experience1 year of experience in ServiceJob-Specific Skills

Good communication skills
Time Management
Active Learning
Achievement/Effort
Stress Tolerance

LanguagesEnglish/ArabicSpecial Certifications / MembershipToyota Technician / G4CompetenciesEnsures Accountability (Individual Contributor)Plans & Aligns (Individual Contributor)Focuses on the customer (Individual Contributor)Learns Through Reflection (Individual Contributor)Fosters Collaboration (Individual Contributor)Why Work for Us?With a truly international footprint and more than three quarters of a century of commercial success behind us, we are today, not only a leading employer across the Middle East, North Africa and Turkey (MENAT) region, but also offer exciting opportunities worldwide, from Chile to Japan, from the UK to Australia.Our values guide the way we work with our business partners, within our communities, and with each other.Through Respect, Innovation, a Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and successes flourish.

Abdul Latif Jameel

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