IT Project Support Specialist
KBR View all jobs
- Rabigh, Makkah
- Permanent
- Full-time
- Provide first- and second-line desktop incident management to all KBR staff and any potential remote users, including client-level patching and anti-virus issues
- Ensure day-to-day management of DASH incidents and requests in the appropriate queues including expediting resolution of escalated issues
- Coordinate with users for the replacement of aged PCs
- Follow KBR Global procedures and regional work instructions for delivery of IT services
- Complete the configuration (build) and delivery of desktop hardware to end users on site
- Support of printing services
- Provide completion of Desktop moves, installs and demobilizations
- Complete desktop patching and cable work to schedule (not structured cabling)
- Support conference and meeting rooms as required
- Complete manual installation of software as required and when approved
- Maintain good communication with KBR end users, customers, and KBR IT regional teams
- Provide guidance to end-users and customers regarding company policies and best practices for IT
- Ensure delivery of IT services follows KBR global procedures and regional work instructions
- Ensure any asset equipment assignments and re-assignments are correctly updated within DASH following standard KBR processes
- Provide appropriate support of voice services, associated with the Global Voice Team
- HS diploma or local equivalent
- 7 + years of experience within Information Technology
- Proven experience as a hands-on IT Project Support Specialist within a project site environment
- Highly proficient with IT and office computing applications (e.g. Microsoft Office, Teams, etc.)
- In depth understanding of diverse computer systems & networks
- Proven ability to ensure security and privacy of networks & computer systems
- Excellent diagnostic and problem-solving skills
- Strong customer focus to respond quickly to customer needs
- Strong writing and communication skills, and ability to document outputs from meetings and interactions with both team members and customers
- Work requires professional English written and strong verbal communication and interpersonal skills
- Ability to create strong working relationships with global stakeholders
- Successfully manage tight timelines
- Ability to successfully work in a multicultural environment