Business Applications Manager | Retail Industry - Saudi Arabia

Rawaj Human Capital Management

  • Riyadh
  • Permanent
  • Full-time
  • 20 days ago
  • Apply easily
Leverage your expertise and join a pioneering team in the retail industry, focused on delivering top-tier analytics and data solutions.As a Business Application Manager will be responsible for overseeing, optimizing, and supporting their critical retail applications, including SAP ERP, POS systems, and Business Warehouse (BW). This role will act as the key bridge between business operations and IT, ensuring that systems effectively support retail processes, enhance business performance, and drive innovation.Key Accountabilities:
  • Lead the management, development, and optimization of SAP modules (such as SAP IS-Retail) to meet evolving business needs.
  • Oversee the lifecycle of POS systems, ensuring seamless integration with SAP and other backend systems.
  • Manage the design, enhancement, and reporting strategies using SAP Business Warehouse to provide actionable business insights.
  • Coordinate with cross-functional teams (finance, supply chain, merchandising, marketing, store operations) to understand system requirements and translate them into technical solutions.
  • Ensure system uptime, performance, and data integrity across all retail applications.
  • Collaborate with vendors, external consultants, and service providers to deliver projects, upgrades, and support services.
  • Define and enforce best practices, system standards, and compliance requirements (e.g., data security, privacy, audit readiness).
  • Lead application-related incident management, change requests, and continuous improvement initiatives.
  • Support business users through training, documentation, and issue resolution.
  • Manage application budgets, licenses, and vendor contracts.
Knowledge, Skills, and Experience:
  • Bachelor’s degree in information technology, Computer Science, Business, or related field (Master degree is a plus).
  • 7+ years of experience in business application management, ideally within the retail industry.
  • Strong hands-on experience with SAP ERP (especially SAP IS-Retail), including system integration and customization.
  • Proven experience managing POS systems (such as Oracle Retail, Retail Pro, or similar platforms).
  • Solid knowledge of SAP Business Warehouse (BW), reporting, and analytics.
  • Strong project management and leadership skills, with the ability to manage cross-functional teams.
  • Excellent problem-solving abilities and a proactive approach to system improvements.
  • Strong vendor management, contract negotiation, and budget management skills.
  • Effective communication skills in both business and technical settings.
Preferred Skills
  • Familiarity with SAP S/4HANA migration projects.
  • Experience with e-commerce platform integrations.
  • Knowledge of retail loyalty systems, CRM, or promotions engines.
  • Understanding of business intelligence (BI) tools beyond BW, such as Power BI or Tableau.

Rawaj Human Capital Management