Company DescriptionOUR HABITAS is an experience-led global hospitality group dedicated to building and activating hotels in inspiring destinations, with community at the heart of our mission. With exciting upcoming openings in Todos Santos, Santa Teresa, and Los Cabos, we aim to create extraordinary experiences that positively impact lives by fostering deeper human connections. Join us in our commitment to redefining hospitality and enriching the travel experience.Job DescriptionThe Guest Experience Agent is responsible for providing exceptional service to guests from arrival to departure, address guest inquiries and complaints, and ensure a smooth and memorable stay. The role requires strong communication skills, attention to detail, and a passion for hospitality.Key Duties:Respond to guest requests and resolve issues promptlyCoordinate with other departments to fulfill guest needsAssist in arranging guest itineraries and toursProvide information and recommendations about local attractions, dining, and eventsPromote hotel services and amenitiesMaintain a professional and welcoming environment at all timesQualificationsExperience:1 year in customer service or guest relations roles, preferably in hospitalitySkills:Excellent communication and interpersonal skillsStrong problem-solving and conflict resolution abilitiesGood knowledge of the local area (attractions, restaurants)Proficiency in English (additional languages are a plus)Flexibility to work shiftsProfessional appearance and positive attitudeSomeone who understands, celebrates and embraces Our Habitas brand values.Attention to detail and commitment to guest satisfaction
