Application Support Engineer
شركة تقنيات القمم
- Abha, Asir
- Permanent
- Full-time
- Provide technical support for enterprise applications and resolve operational issues
- Monitor application performance and ensure systems operate efficiently
- Analyze application errors and logs to identify root causes and implement solutions
- Receive and follow up on support tickets through tracking systems while meeting agreed SLAs
- Coordinate with development and infrastructure teams to resolve complex incidents
- Perform initial testing after updates, patches, or configuration changes
- Support deployment and release management activities
- Document incidents, solutions, and operational procedures
- Deliver user support and basic training when required
- Suggest technical improvements to enhance application efficiency and user experience
Bayt