Store Manager
Al-Futtaim
- Saudi Arabia
- Permanent
- Full-time
- Lead a selling culture within the team and maximize sales in store and through all digital channels
- Identify and anticipate opportunities to drive sales performance and availability through regular review and analysis of MI and embed this behavior in the team
- Lead the business selling strategy and inspire your team to deliver store and regional events
- Build strong relationships, networking both internally and externally, to drive sales performance, maximize footfall, share best practice and provide influencing business feedback
- Lead the store team to ensure right first-time implementation of all retail activity and deliver excellent visual standards of presentation
- Lead a selling culture within the team and maximize sales in store and through all digital channels
- Identify and anticipate opportunities to drive sales performance and availability through regular review and analysis of MI and embed this behavior in the team
- Lead the business selling strategy and inspire your team to deliver store and regional events
- Build strong relationships, networking both internally and externally, to drive sales performance, maximize footfall, share best practice and provide influencing business feedback
- Lead the store team to ensure right first-time implementation of all retail activity and deliver excellent visual standards of presentation
- Drives accuracy & availability process to deliver business availability targets.
- Manages an effective food fill and top up process through the delivery of cost improvement programs and productivity targets.
- Probes daily diagnostic and takes action to deliver stock to the required standard every day.
- Manages on shelf availability and checks store stock reports for accuracy and sign off on a daily basis.
- Reviews and implements plans at department level accurately reflecting the floor plan and recommendations from the planning team.
- Coaches advisors to deliver and maintain sale floor plans.
- Provides feedback to visual merch. manager of any issues with the plans and ensures store feedback is provided as part of the floor plan sign off process.
- Manages space and equipment accuracy within the store.
- Delivers décor to policy and liaises with the relevant teams to ensure correct implementation.
- Uses relevant service measures to identify and implement actions for improvement. Feeds back to the team and individuals on key risk areas.
- Samples and measures service in store using Tell M&S results, Customer recommendations and uses feedback to improve the service offer delivered by the team.
- Recognizes individuals who deliver excellent service by giving feedback and utilizing Exceptional Efforts and Champion Awards and nominations to reward those who provide excellent customer service.
- Coaches team to ensure they actively demonstrate and role model Service – ‘Doing the right thing’ and the 4 key service behaviors.
- Ensures a memorable shopping experience (MEMS) by engaging with and making a personal connection with the customer.
- Delivers great service for our customers and role models 'Service -Doing the Right Thing' and our 4 key service behaviors at all times - 'Being Positive, Being Determined, Taking Ownership & Responsibility and Being Respectful'.
- Ensures service standards are driven throughout the day by conducting Ready To Trade checks, customer walkthrough and Observations.
- Ensures right people in the right place and reacts on a daily basis to meet the needs of our customers
- Effectively manages and resources all service points e.g. till point, etc.
- Engages with team to ensure their understanding and delivery of the Customer Service Experience
- Resolves customer complaints in a timely manner.
- Demonstrates an awareness of the competition’s service proposition and makes comparisons to the service offered across the store.
- Ensures individual and team's personal appearance meet the M&S standard including the wearing of the correct uniform and name badge.
- Lead the delivery of a safe and legal working environment for colleagues and customers to ensure the store is compliant at all times
- Drive operational excellence throughout the store and look for opportunities to work efficiently and continuously improve
- Analyze risks and opportunities to maximize profitability and control store operating costs
- Use the store resource allocation and drive a culture of flexibility to meet customer and operational needs
- Lead the delivery of business change
- Ensures the store is ‘Ready To Trade’ and corporate standards are maintained throughout the day
- Ensures clean as you go is a rhythm and routine through the section manager team driving this on their departments
Bayt