Control Room Operator
Kone
- Makkah
- Permanent
- Full-time
- Accountable to assign the right maintenance profile to any new or modified contracts, to any equipment where the technical characteristics have been updated and to any equipment where the change of traffic conditions (evolution of start counter) leads to a new profile assignment.
- Accountable to propose and to define new maintenance profile, based on the equipment technical characteristics, that will be valid for the organization
- Accountable to check the missing equipment technical characteristics used for the MBM profiles, and to create an inspection visit to the technician in order to collect them.
- Responsible to maintain the “technician to equipment” assignment, based on supervisor decision.
- Accountable for the creation of the maintenance visits based on the schedule, and for their distribution to the technicians (if no electronic dispatching)
- Responsible to maintain the callout general planning (day / night / weekend / back-ups / etc)
- Accountable to monitor, check and correct the right alignment of the back reported jobs between the systems
- Responsible to create, dispatch and back report Clinica service orders and Clinica assessments
- Responsible to compile the package service repairs tenders, make it signed by the supervisor, send it to the customer, monitor and react to customer’s answers, and create the order.
- Accountable to monitor, check and correct the accuracy of e-mail customer notifications, resending them when necessary
- Accountable to enter technician timesheet data in the system
- 1-2 years of experience in administrative work
- A Diploma of any.
- Computer skills is a Must.
- Languages preferred: Arabic and English is a Must.
- Very good communication skills and willingness to learn.
- Able to work in a fast-paced environment.
- This role is for Saudi National Only.